How booking, payment, cancellations and refunds work with Legend.
Last updated: 13 November 2026
These terms apply to every booking made with Transportes Legend Sámara SRL ("Legend", "we", "us"), trading as Legend Costa Rica and Legend ATV, based in Sámara, Guanacaste, Costa Rica.
When you book and pay on legendcostarica.com or legendatv.com, you confirm that you have read and agree to these terms. You accept them by ticking the box "I agree to the terms and cancellation policy" at checkout, before you pay.
We offer private and shared transfers, day tours, private charters, multi-day trips and ATV tours in Costa Rica. Each service page describes what is included, the duration, the pickup arrangements and any requirements.
Times are approximate and can change because of traffic, road or weather conditions.
Prices are in US dollars. Any applicable taxes are shown in the total before you pay.
Online bookings are paid in full at the time of booking, by credit or debit card. Card payments are processed securely by our payment provider, ONVO. We never see or store your full card details.
We may also send you a secure payment link from our bank.
Your booking is confirmed once payment is received. We send your confirmation and pickup details by email.
48 hours or more before the start time: full refund.
Between 24 and 48 hours before the start time: 50% refund.
Less than 24 hours before the start time, or if you do not show up: no refund.
This applies to tours, transfers, charters and ATV tours. To cancel, email or WhatsApp us. The time we receive your message is the time that counts.
Multi-day trips and custom charters may have different terms. If so, we agree them with you in writing before you book, and those terms apply.
If you would like to change the date, time or number of people, contact us as early as possible. We will do our best to help, depending on availability. If the price changes, we will tell you before anything is charged.
Please be ready at the agreed pickup point and time. If you are running late, message us on WhatsApp straight away.
If you are not at the pickup point and we cannot reach you, the service is treated as a no-show and is not refunded.
For airport pickups, please share your flight number when you book.
If we have to cancel a service, you always get a full refund. If you prefer, we can move your booking to another date instead.
We do not cancel for a little rain, which is part of life in Costa Rica. If the weather makes a tour unsafe, we cancel it and refund you in full.
If a vehicle has a problem, we arrange a replacement so your service can still go ahead.
Nobody is ever forced to take part in a tour. For your safety, we may also adjust a route on the day.
Refunds are paid back to the card you paid with, through our payment provider ONVO, or to the account you paid from if you paid by bank link. We process refunds within 10 business days. Your bank may take a few extra days to show it on your statement.
Please follow the instructions of our guides and drivers at all times.
We may refuse or end a service, without a refund, if a participant is under the influence of alcohol or drugs, behaves unsafely, or puts themselves or others at risk.
Activity requirements, such as a minimum age, are shown on each tour page or confirmed when you book. Please tell us about any medical condition, mobility need or pregnancy when you book, so we can advise you.
Road travel and outdoor activities carry natural risks, and we take care to run every service safely.
To the extent permitted by Costa Rican law, we are not responsible for loss, injury or delay caused by your own actions, by events beyond our control (such as weather, road closures or natural events), or for personal belongings left in our vehicles. We recommend travel insurance.
If you have a question about a charge, please contact us first at reservations@legendcostarica.com or on WhatsApp. We will look into it straight away, and if a refund is due under these terms, we process it promptly. Contacting us first is usually the fastest way to sort it out.
What we collect: your name, email address, phone number and booking details (such as dates, pickup location, number of people and, for airport pickups, your flight number). Card details are entered into our payment provider ONVO's secure form, and we never receive your full card number. Our website also collects anonymous usage statistics to help us improve it.
Why we use it: to manage your booking, send your confirmation and pickup details, contact you about your service, and meet our legal and tax obligations. If you sign up for our emails, we also send you occasional news, and you can unsubscribe at any time.
Who we share it with: only the providers we need to deliver your service, such as ONVO for payments and our booking and email systems. We never sell your personal data.
How long we keep it: booking and payment records are kept for as long as Costa Rican tax and accounting rules require, and then deleted. Email sign-ups are kept until you unsubscribe.
Your rights: you can ask us to see, correct or delete your personal data at any time by emailing reservations@legendcostarica.com. We will reply promptly. We may need to keep some booking and payment records where the law requires it.
These terms are governed by the laws of Costa Rica.
Email reservations@legendcostarica.com or WhatsApp +506 8692 1111.
